Updated July 17, 2020.
We welcome everyone aboard our cruise ships. We offer a wide range of special services from fysically disabled to autistic guests. To learn more details on how we accomondate our guests with various accessible needs:
Please note! If at least one adult has the beverage package, must all other adults also purchase the same package. This applies to all cruises. In special cases such as pregnancy or religious reasons, a non-alcoholic package is available.
Also note! Pricing in the flyers can differ from Cruise Planner prices and prices onboard.
Culturally Enriching Cruises are sailings that immerse guests into the local culture of a specific country or region. On these cruises, the vast majority of guests may be from that region, speaking the native language. In addition, guests will experience the local flavor & flare during their time onboard. Some examples are:
After the booking has been confirmed and before the cruise the guests can add/book following services in Cruise Planner (latest 2 weeks before the cruise date):
Please note! The payment can only be made with credit card.
In both Royal Caribbean and Celebrity Cruises Cruise Planner you may use possible OBC to pay purchases. See instructions below:
A unique way to experience best of the both worlds – land and coast
Royal Caribbean offers cruisetours for example in Canada and in Alaska. The concept includes land portion and a cruise of course. Land portion can be before or after the cruise, depending on the itinerary.
Celebrity Cruises offers cruisetours for example in Canada and in Alaska. The concept includes land portion and a cruise of course. Land portion can be before or after the cruise, depending on the itinerary.
Please note: All Canada itineraries are independent travel itineraries and do not include a guide.
Here is how you find available cruisetours in Espresso:
Updated in September:
Dress Codes for 5 Night or less sailings:
Dress Codes for 6 Night or longer sailings:
Resort Casual: Casual dress is the perfect way to enjoy this adventure. Feel free to kick back in jeans, polos, golf or Bermuda shorts, t-shirts, blouses or sundresses. Remember to keep swimwear for the pool deck only.
Casual: You’re on vacation – relax! Jeans, tees, polos, sundresses and blouses are all the right amount of laid back. Please keep swimwear to the Pool Deck.
Smart Casual: Think of this as a step up from typical dinner wear. Dress to impress with jackets, sports coats, blazers, collared shirts, dresses, skirts and blouses, or pantsuits.
Formal: Make it a night out in your best black-tie look – suits and ties, tuxedos, cocktail dresses or evening gowns.
Wear Your Best: Say goodbye to Formal Night, and hello to Wear Your Best. Get glamorous. Be chic. It’s time to shine – your way.
Dress to Impress: Nighttime’s the right time to wear your best look. That means a step up from your typical dinner wear, and includes collared shirts, dresses, skirts, blouses and pantsuits. Jackets, tuxedos/formal wear sports coats and blazers are also appropriate. For those nights marked as “Dress to Impress” guests are encouraged to wear the following:
For Women: nice shoes, slacks and blouse or a nice dress
For Men: slacks, nice polo shirt or a collared shirt (sports jacket if they wish)
No T- shirts, jeans or sneakers.
Note: Swimsuits, shorts, flip-flops, robes, bare feet, baseball caps and pool wear are not allowed in the main restaurants or specialty restaurants.
The dress code above is applicable to children of all ages.
To find full library of all material for your cruise marketing purposes, click your way to our Digital Image Library. You can find thousands of destinations and ship images, maps, logos and videos there, make sure to use the material in line with the correct brand.
To access our full library, follow the steps below:
Cruisingpower – Sales & Marketing – Digital Asset Library
Celebrity Cruises have four ships cruising exclusively in the Galapagos Islands.
Celebrity Xpedition – 14 guests
Celebrity Xperience – 48 guests
Celebrity Xploration – 98 guests
Celebrity Flora – 100 guests
Galapagos as a product is different compared to other Celebrity Cruises products. Destination is at focus and the cruise includes a lot more:
Please note! There is an option to choose a Cruisetour in Espresso where even flights are included.
If you wish to make a group booking on our cruise, please fill in the form below and send it to your Key Account Manager. They will then further discuss the group with you and forward your request to our group department.
We recommend all future guests and past guests to create a Guest Account. Through the account guests can see their upcoming cruise/cruises and also past cruises, they can also complete a faster version of online check-in and see information about their loyalty membership and so much more.
The account can be created online:
Please note! Only one account is enough, the account is universal and applies to all our cruise brands.
The easiest way to prepare for a cruises is to download the Royal Caribbean International/Celebrity Cruises/ Azamara app. Cruise guests will have the Cruise Compass with entertainment, activities, shore excursions and so much more, right there in their phones. The Guest Account and mobile apps are still a work in process, some features are not availabe on all ships. The app needs no WiFi to open, all functionality is available with the ships WiFi – free of charge.
Even for us, incidents may occur. An incident is a situation which has an impact on our ships and cruise guests. An incident can be a hurricane, dry dock accident, itinerary changes due to terror/political issues or strike.
In the event of an incident, our international and/or local incident team will contact the booked guest and travel partner as soon as possible. As soon as we are clear on how to manage the case in question, we will work hard to make sure both you as our partner and your guest are informed.
Example on how we handled changes caused by hurricane Dorian:
Step 1: Information was sent out by our international incident team in Miami. For Trade Partners bookings the information was sent to the email addresses given in Espresso. Very important to make sure that the email reaches the guest, always use the guests own email address.
Step 2: Our local incident team contacted Trade Partners to give them the updated information about the situation and what the next steps will be.
In any flight cancellation/delays or other issues related to flights booked through Royal Caribbean, please contact our Contact Center. If Contact Center is unavailable, please call +1 800 2566649.
Royal Caribbean International offers VOOM, the fastest internet at sea. Internet packages can be purchased onboard or in Cruise Planner in advance, it may be more affordable to purchase it in advance. Read more about VOOM here.
Celebrity Cruises offer Xcelerate – read more about internet packages here.
Azamara offers a variety of internet packages. Read more here.
Royal Caribbean Cruises and all its 3 brands have invested in Next Cruise/Future Cruise/Cruise Now onboard. Also you as our partner can participate! Remember to tell your customers that it is always a good idea to make a new booking on a cruise. Read below why:
When guests make a new reservation onboard, they will get benefits such as up to 600 USD onboard credit or discount. The guests can also book up to 3 staterooms for friends and family who also will get benefits.
Please note! Benefits may vary by brand
Increasing your sales
Your customers will get our best offers and you as our partner you will get:
Our sales team onboard are doing the work for you:
When guests make a reservation onboard, they will get best possible offer and prices. Our sales team onboard are also destination experts and will help in finding the perfect cruise. They will do the ground work and also focus on additional offers such as transfers and hotels.
We get weekly lists of the onboard bookings and we send our partners their new booking confirmations.
Please note! The deposit paid onboard is in USD so always less than the deposit required in normal booking situation due to exchange rates. Travel agent can decide whether to ask the remaining euros from the customer or take the risk that the cruise is cancelled and the deposit might not be enough to cover the cancellation fee and then ask for the remaining euros. We recommend to always make sure deposit is fully paid to avoid later situations if cruise is cancelled.
Online Check-in must be completed earliest 30 days and latest 4 days before departure date. Guest traveling to USA or through USA will also need to apply for ESTA (Electronic System for Travel Authorization). Also VISA is needed for some nationalities/cruises.
Needed for online check-in:
Links to online check-ins on all brands:
Royal Caribbean – guest account check-in (desktop)
Another option is to download Royal Caribbean International app
Celebrity Cruises – guest account check-in (desktop)
Celebrity Cruises – check-in EDGE
Another option is to download Celebrity Cruises app
Azamara – guest account check-in (desktop)
Another option is to download Azamara Club Cruises app
Please note! Not all ships support mobile guest account options – yet.
Find below all information needed to choose the best way to complete the online check-in:
Enhanced Check-in with FAQ (PDF)
Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating and surfing at sea – to capture the imagination of families and adventurous vacationers alike. Throughout, guests sail on exciting itineraries to some of the world’s most popular destinations and enjoy Royal Caribbean’s friendly and engaging service.
•Continental Breakfast from Roomservice
•Taxes and fees
Celebrity Cruises features cool, contemporary design and warm spaces, including dining experiences where the ambience of the venue is as important as the cuisine. The modern Celebrity ships offer premium cruise vacations, and their immersive cruise tour experiences take you deep into the heart of Alaska and the Canadian Rockies. Celebrity Cruises has become well known worldwide for delivering attentive, highly personalized customer service on cruises to all seven continents.
Classic Beverage Package (most cruises, read more about Go!Big,Better,Best)
Taxes and fees
STAY LONGER. EXPERIENCE MORE.
Immersive Itineraries. Cruise Global, Connect Local℠. Boutique Hotels at Sea.
The boutique Azamara sails two 690-guest ships to fascinating places all over the world. Azamara’s Destination Immersion® features longer stays and more overnights in ports, often with port access in a destination’s city center. Guests have the opportunity to experience a destination fully, especially in the exclusive and bespoke AzAmazing Evenings events featured on every voyage. Azamara’s casual, friendly atmosphere makes guests feel welcome and appreciated.
Royal Caribbean International/Celebrity Cruises/Azamara cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruisetour. Guests will be required to sign a Public Health Questionnaire which has a newly added statement that the guest is not 24 weeks or entering their 24th week of pregnancy during the cruise. A physician’s “Fit to Travel” note is no longer required prior to sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise and confirming that you are in good health and not experiencing a high-risk pregnancy.
Shore excursions can be booked in advance from Cruise Planner or onboard. Only some will be in sale in advance, and rest of the places will be for sale onboard.
Our selections of shore excursions is broad variety of diverse worldwide excursions for families, foodies, action lovers and culture seekers. We also offer accessible cruise guests.
Purchasing an excursion is completely optional, alternatively passengers can get to know the destination by themself. Cuba cruises are an exception.
Please note! China based ships have their own Golden Suite Program (PDF)
Please keep in mind that our booking system Espresso will show more detailed information about different staterooms and suites. Also our katalogues have extensive details.
Find all infomation on cancellation terms, payment information, booking rules and more in our special conditions below:
Please note! Azamara follows different special conditions on deposit and cancellation policy:
Final payment 90 days prior
Deposits per person 400 € / 3000 SEK/DKK/NOK
Cancellation charges per person
Deposit day to 91 days – 20 €/ 150 SEK/DKK/NOK
90 to 61 days – 50%
60 to 31 days – 75%
30 days or less – 100%
If the booking is in offer status, the cancellation is free of charge. If you cancel a confirmed booking, our cancellation fees apply. You can find cancellation terms in confirmation invoice.
If you wish to make a change to a confirmed booking, you can contact our Contact Center (change fee may apply). Some changes are possible to do yourself in Espresso, for example change of dining option if the departure is not too close. If the departure date is less than 42 days away, you need to cancel the existing booking (cancellation fees apply) and make a new booking.
You can easily find all availabe connecting staterooms by following these steps:
Please note, children are also allowed to stay in staterooms without connecting door, but they need to be next to or opposite parents.
Cruisingpower username and password will automatically be deleted if they have been unused over 3 months. If the username is deleted, the only option is to create a new one.
If the username is locked, only the user themselves can unlock the user by answering security questions.
We recommend you see our training videos if you have not used Cruisingpower (Espresso) in a while.
Please note! If you use Espresso rarely, we recommend to book though our Contact Center. If you need additional training, please contact David to plan a training: firstname.lastname@example.org.
Travel documentation will be available in Cruisingpower when the cruise is paid in full. Usually 3 weeks before departure. The documents contain useful information and luggage tags for traveling guests.
Sometimes one needs a bit longer to decide on the cruise offer, in these cases you can try to extend the option by following these steps:
Please note! If the offer is not confirmed by offer expiration date – it will automatically be cancelled. If you can not complete the extention yourself, our Contact Center can possibly extend it for you.
You can book family staterooms and suites in Espresso, the capacity is shown in stateroom details. The search will allow maximum 4 persons per stateroom, but can book all available staterooms, here is step-by-step instructions:
Note that if 3rd or 4th guest have any special discounts or campaigns, this might not apply to 5th guest. To check the exact price in that case, please give a quick call to our Contact Center.
If you want to add persons (5+) to the stateroom, please contact our Contact Center.
Pre and Post Hotels are available for most cruises. From 1 night up to 3 nights in our partner hotels, usually no less than 4 star options. Transport from hotel to cruise port or from cruise port to hotel is included when you book any pre or post hotel stay through Espresso.
Video coming soon..
If you see the error code “Booking is locked” it most often means that someone else is in the booking at that moment or has just been. Please wait a moment and try again.
See detailed information about possible obstructed view in stateroom details in Espresso, Staterooms. Remember always to check all information about the stateroom you are about to choose by clicking View Details. For example Celebrity Cruises Solstice and Millennium class ships 2C and 2D are always staterooms with a limited view.
Please note! Agent copy has the commission and also payment details in the confirmed bookings, guest copy can be given to the customer.
Anniversaries and Birthdays
Enter booking in Espresso and add special services under Add and Special Services. The special services include a cake or another form of celebration in the main dining room on the given date during the cruise. Remember to Save All Changes.
All other special services need to be informed directly to our Contact Center – including accessible needs, specialty diets and honeymoons (complimentary package).
Please note! Honeymoon package (not available on Azamara Club Cruises) will only be added to the booking after marriage certificate has been sent to our booking department. Honeymoon package applies only to cruises made within 6 months of the wedding date.
Tranfers are availabe to most cruises, from the airport to cruise port and from cruise port to airport. Flight arrival and departure has to be on the day of cruise departure/arrival. It is important to have flight information available when booking transfers, make sure to check latest/earliest flight arrival time (transfer details are in Espresso).
Video coming soon..
Here is a quick guide and a reminder on how to book a cruise:
Step 1. Booking (option or confirmed) in Espresso
Option (booking offer): Booking is an offer status for X amount of days, during that time the reservation can be cancelled without any cancellation fee. If the option is not confirmed before the expiration day, the booking will be cancelled automatically.
Confirmed (confirmation): Deposit for confirmed booking should be paid at once. Payment details can be found in confirmation invoice. Cancellation terms apply in case of cancellation.
(Step 2. Confirmation (if the reservation is an offer) needs to be done latest on the option’s expiration day. Payment details can be found in confirmation invoice.)
Step 3. Final payment needs to be paid 42 days before departure date or at once if the cruise is booked less than 42 days before departure. If the booking is made within two weeks before the departure date, booking must be paid in full with credit card.
Please note! Final payment on Azamara cruises is 90 days before to departure.
Step 4. Travel Documents can be found in Cruisingpower – Booking Tools – Travel Documentation. Tickets will be available when the cruise is paid in full or latest three weeks before departure date.
Final step: The guest must complete online check-in
Advantages when booking Flight + Cruise package with us:
Choice Air is Royal Caribbean Cruises’ (all three brands) own flight booking system.
With Choice Air flights, it is possible to get the “whole package” – cruise + hotel + flights + transfers.
Luggage is always included to the Choice Air flights
Book in this order when you want to book “the whole package”: cruise -> hotel -> flights -> transfers
If you also book flights through us, the entire payment will be done at the time of the booking. Special rules apply when cancelling the flights; Royal Caribbean charges actual costs of the flights as cancellation fee. The costs may vary on different airlines. These costs are charged in all situations, also when the client cancels the trip due the exceptional circumstance. The guests are highly recommended to take a travel insurance before the departure and ensure the sufficient coverage.
Cancellation terms are similar as the cruise cancellation terms. Cancellations will be made in Espresso. We always recommend contacting to our flight department to cancel.
Refundable – if you add flights to booking offer
You must cancel flights before you can confirm the cruise if you don’t wish to book flights. If you confirm the cruise in Espresso, the flights will be confirmed automatically. Contact to our flight department to cancel.
Refundable – if you add to confirmed booking
If you wish to book Refundable flights to already confirmed booking, the guest will get 3 extra days to think before deciding. Contact to out flight department if the guest doesn’t wish to book the flights. Otherwise flight booking will be confirmed automatically.
Also please note: Flights to these following cruise options can not be booked in Choice Air.
Choice Air will be found in Cruisingpower -> Booking Tools -> Choice Air